haruki zaemon

Psychological Safety: Feedback

  1. by Simon Harris
  2. Mar 26, 2023
  3. 1 min

Well delivered feedback drives improvement, whilst poorly delivered feedback decreases performance and can cause real damage, sometimes lasting for years afterwards.

Good feedback is: Well intentioned; Non-trivial; Truthful; Consensual; Actionable; Timely; Specific; Private; Delivered from your perspective, not that of others; A two-way conversation; Focused; About behaviours and performance, not personalities or style; Combined with positive encouragement.