haruki zaemon

4 Types of Employee Complaints — and How to Respond

  1. by Simon Harris
  2. May 4, 2023
  3. 1 min

It’s important to develop a strategy to listen to and act on complaints, harness their benefits, and mitigate their destructive potential. When employees believe their manager doesn’t care about, minimizes, or ignores valid concerns, it can increase stress, decrease engagement, and ignite turnover.

“Telling employees to ‘put a lid’ on [their] feelings is both ineffective and destructive; the emotions will just come out later in counterproductive ways.”

Start with interest and curiosity, consider the intention.

Encourage and help facilitate constructive complaints.